Shipping & Returns Policy
Effective date: April 1, 2026
ELITE DISTRIBUTORS is an online retail store operated by Elite AAA LLC. This Shipping & Returns Policy applies to purchases made through eliteaaa.net.
Shipping Area
We currently ship to valid residential and commercial addresses within the United States and do not offer international shipping.
Order Processing
Orders are typically processed within 2–3 business days after successful payment. Note that business days are Monday through Friday, excluding federal holidays. Orders received after normal business hours will begin processing on the next business day. Processing and delivery dates are estimates and not guaranteed. We reserve the right to delay or cancel an order if payment verification fails, if the address appears incomplete or inaccurate, if fraud is suspected, or if an item becomes unavailable. Should we be unable to ship your order within the promised timeframe, we will inform you and provide the option to accept the delay or cancel the unshipped order for a full refund.
Shipping Charges and Delivery
Shipping charges are calculated and displayed during checkout prior to payment submission. Unless otherwise noted, standard shipping is $9.99 per order. Once shipped, tracking information will be provided. Please note that carrier delivery times are estimates and may be impacted by weather, service disruptions, holidays, or other external factors. Customers are responsible for ensuring their delivery address is complete and accurate; additional shipping expenses arising from incorrect, incomplete, or undeliverable addresses may be charged to the customer.
Order Changes and Cancellations
To request a cancellation or address change, please contact us immediately at info@eliteaaa.net. We will do our best to accommodate your request; however, once an order has entered fulfillment or has been shipped, changes or cancellations are no longer possible. Refusing delivery does not automatically qualify for a refund and may result in return-shipping deductions.
Delivery Problems
Customers should inspect their packages promptly upon delivery. If you receive a damaged package, missing merchandise, or an incorrect item, please report it within 48 hours by emailing info@eliteaaa.net. Include the following information:
- Order number
- Full name
- Description of the issue
- Photographs of the item
- Photographs of the shipping box and packaging
- Photograph of the shipping label
Please retain the product, packaging, and shipping carton until the claim is resolved. Failure to provide necessary evidence may hinder our ability to confirm any claims. If tracking indicates delivery but the package cannot be located, the customer must check the delivery area, with household members, neighbors, property management, and the carrier. We will assist with a carrier investigation; however, we cannot guarantee replacement or reimbursement if delivery confirmation exists at the provided address. This section does not limit any rights that cannot legally be waived.
Return Eligibility
Returns are accepted for eligible items requested within 14 calendar days of confirmed delivery. To qualify for a return, merchandise must be:
- Unused, unwashed, and unaltered
- Free from scratches, stains, odors, water exposure, fingerprints, or other signs of use
- Returned with all original packaging, labels, inserts, manuals, accessories, seals, and promotional items
- Suitable for resale as new.
Copper drinkware that has been washed, filled with liquid, used, or otherwise contaminated is nonreturnable for hygiene and safety reasons unless defective or materially different from what was ordered. Normal variations in color, texture, finish, or hammered pattern of handcrafted copper products are not considered defects. Natural oxidation, tarnishing, or patina that occurs after delivery does not constitute a manufacturing defect.
Return Authorization Required
All returns must be authorized prior to shipment. To request authorization, email info@eliteaaa.net with your order number, reason for return, and photographs displaying the item and its packaging. If approved, we will provide return instructions and the proper return address. Merchandise sent without authorization, sent to the business mailing address without instructions, or shipped cash-on-delivery may be refused and returned to the sender. Approval of a return request does not guarantee a refund; returned merchandise will be inspected before a final decision.
Return Shipping Costs
For ordinary returns, including changes of mind, accidental orders, or dissatisfaction unrelated to verified defects:
- The customer is responsible for return shipping costs.
- The original shipping charge is nonrefundable.
- The customer assumes the risk of loss or damage during return transit.
We strongly recommend using a trackable and adequately insured shipping service, as we are not liable for unauthorized returns or those lost or damaged before reaching us. If we acknowledge that an incorrect item was shipped or that merchandise arrived materially defective or damaged, we will provide an appropriate remedy and cover reasonable, authorized return shipping costs as necessary.
Nonreturnable Items
The following items are final sale and cannot be returned except where required by law:
- Used, washed, altered, engraved, or personalized merchandise
- Drinkware exposed to food, beverages, water, cleaning agents, or other substances
- Merchandise lacking original components or packaging
- Merchandise damaged due to misuse, improper care, mishandling, neglect, unauthorized modification, or normal wear
- Clearance, liquidation, or explicitly marked final-sale merchandise
- Gift cards
- Shipping and expedited delivery charges
Refunds
Once an authorized return is received, please allow up to 7 business days for inspection. If approved, refunds will be issued to the original payment method for the eligible merchandise price and applicable tax. Original shipping charges are not refundable unless the return results from our verified error or the product arrived materially defective. Financial institutions and payment providers may require additional time to process the completed refund. We reserve the right to deny refunds for merchandise that does not meet this policy.
Exchanges
We do not facilitate direct exchanges. Customers wishing to receive another product must complete an authorized return, if eligible, and then place a new order.
Chargebacks and Payment Disputes
We encourage customers to contact us at info@eliteaaa.net before initiating any payment disputes, allowing us the opportunity to investigate and resolve any issues. This policy does not restrict rights available under applicable law or under any eligible PayPal, card-network, or payment-provider protection program.
Contact Information
ELITE DISTRIBUTORS
Operated by Elite AAA LLC
15201 Mason Road, Suite 1000-343
Cypress, Texas 77433
United States
Email: info@eliteaaa.net
Telephone: 713-769-3512
